Service Is Being of Use

In “The Cider House Rules,” Dr. Larch tells Homer over and over again, “You must be of use.” Service is a primary way of being “of use.” We live in busy and hectic times where being of charitable service has often taken a back seat to working and making money. Service to others in the […]

The Servant Leader

A typical org chart shows the leader at the top of a pyramid with various levels of reporting arranged in a power hierarchy. Another way to view an organization is the concept of the SERVANT-LEADER. Imagine the typical view turned upside-down. The leader is at the bottom of the pyramid and “reports” to the “people” […]

Three Indicators of Great Service

Thinking ahead may well be at the heart of service. Do you remember being in a great restaurant and the wait staff always stayed just ahead of what you needed? A pleasure to dine there; right? Yes, unless the service is obtrusive and fussy. Excellent service is both forward-thinking and unobtrusive. Some restaurants think that […]

Legendary – Perhaps “Saintly” – Service

Our topic this week is service, and today happens to be St. Patrick’s Day. Saint Patrick was credited with bringing the Christian faith to Ireland . . . as well as with banishing snakes from Ireland and using the shamrock to teach the Holy Trinity. Service can be legendary. Sometimes, it can even get you […]

Service Is Not Slavery

My friend, Peter, a 30-year veteran of leading high-end travel tours, once told me that his favorite country is India . . . “Because it’s the only place in the world where people will come up to you and say, ‘Please, sir, may I give you a service?’ It’s part of their culture. Nowhere else […]